Refund Policy

Last updated: July 16, 2025

1. Refund Eligibility

We offer refunds under the following circumstances:

Full Refund (100%)

• Service Not Started: If you request a refund before we begin work on your order
• Technical Issues: If we cannot deliver the service due to technical problems on our end
• Service Failure: If we fail to deliver the promised number of backlinks
• Duplicate Payment: If you were charged multiple times for the same order

Partial Refund (Pro-rated)

• Partial Delivery: If we deliver fewer backlinks than promised, you'll receive a pro-rated refund
• Quality Issues: If delivered backlinks don't meet our quality standards
• Early Cancellation: If you cancel after work has begun but before completion

2. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Completed Services: After all promised backlinks have been delivered successfully
• Ranking Expectations: If your website rankings don't improve as expected (SEO results vary)
• Change of Mind: Simply changing your mind after service completion
• Competitor Services: Finding similar services at lower prices elsewhere
• Search Engine Updates: If algorithm changes affect your rankings after service delivery
• Website Issues: If your website has technical problems that prevent indexing
• Violation of Terms: If you violate our Terms of Service

3. Refund Request Process

How to Request a Refund

1. Contact Support: Email us at [email protected]
2. Include Information: Provide your order number and reason for refund
3. Documentation: Include any relevant screenshots or evidence
4. Wait for Review: We'll review your request within 48 hours
5. Resolution: We'll provide a decision and process any approved refunds

Required Information

When requesting a refund, please include:

• Order number or payment confirmation
• Email address used for the order
• Detailed reason for the refund request
• Any supporting documentation or screenshots
• Preferred refund method (original payment method recommended)

4. Refund Timeline

5. Package-Specific Policies

6. Dispute Resolution

Internal Resolution

We encourage customers to contact us directly before initiating chargebacks or disputes. Most issues can be resolved quickly through direct communication.

Chargeback Policy

• Chargebacks initiated without prior contact may result in service suspension
• We will provide all necessary documentation to payment processors
• Fraudulent chargebacks may result in permanent account suspension
• We prefer to resolve issues directly rather than through chargebacks

7. Special Circumstances

Force Majeure

In cases of events beyond our control (natural disasters, server failures, etc.), we may offer:

• Service delays without penalty
• Partial refunds for undelivered services
• Service credits for future orders
• Alternative delivery methods when possible

Website Changes

If your target website becomes unavailable or changes significantly during service delivery:

• We'll attempt to contact you for alternative URLs
• Service may be paused until resolution
• Partial refunds available if service cannot continue
• URL changes may be accommodated when possible

8. Refund Methods

Refunds will be processed using the following methods:

• Original Payment Method: Preferred method for all refunds
• Stripe Refund: Automatic processing through our payment system
• Service Credits: Available upon request for future orders
• Alternative Methods: Available in special circumstances

9. Contact Information

For refund requests or questions about this policy:

10. Policy Updates

This refund policy may be updated from time to time. Changes will be:

• Posted on this page with updated date
• Communicated to active customers via email
• Applied to new orders after the effective date
• Grandfathered for existing orders under previous terms